Customer Service Representative - State Farm Agent Team Member
Lakeland, FL
Customer Service Representative - State Farm Agent Team Member
Full Time • Lakeland, FL
Responsive recruiter
Benefits:
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
More Than Customer Service
Rachel Machin State Farm Agency is looking for a relationship-focused Customer Service Representative who loves helping people, solving problems, and finding opportunities to better protect the customers we serve.
You'll be a trusted point of contact for our existing customers—answering questions, assisting with policy changes, resolving concerns, and making sure they feel genuinely taken care of.
But great service in our agency goes one step further.
We expect our service team to recognize opportunities, uncover unmet needs, and confidently recommend additional products and coverage when they can benefit the customer. You don't need to be a high-pressure salesperson, but you should be comfortable having conversations that can lead to cross-selling, account growth, and additional commission.
What You'll Do
- Assist customers with policy questions, changes, billing, and account needs
- Build strong relationships with existing customers and provide a remarkable service experience
- Review customer accounts and identify potential coverage gaps or additional needs
- Educate customers about relevant insurance and financial products
- Cross-sell and recommend appropriate products based on customer needs
- Follow up with customers and help improve retention
- Document interactions and maintain accurate customer records
- Work closely with the sales and service teams to achieve agency goals
- Take ownership of customer concerns and follow through to resolution
You'll Thrive Here If You
- Genuinely enjoy helping and connecting with people
- Communicate with patience, confidence, and empathy
- Are organized, detail-oriented, and comfortable juggling multiple priorities
- Look for solutions instead of simply identifying problems
- Can recognize an opportunity and confidently make a recommendation
- Are motivated by goals and enjoy earning additional income for strong performance
- Take initiative and follow through without needing constant reminders
- Are coachable and want to continue developing professionally
- Enjoy being part of a close-knit, collaborative, and ambitious team
Previous customer service experience is preferred. Bilingual English/Spanish is highly preferred.
Compensation & Benefits
- $40k-$50k base salary
- Commission and performance bonuses
- Strong performers can earn $70k+ in total annual compensation
- High performers have the potential to earn significantly more
- Paid vacation and personal/sick time
- Health insurance after 3 months
- SIMPLE IRA with company match
- Licensing reimbursement after 3 months
- Professional development, sales training, and coaching
- Performance incentives and advancement opportunities
Total compensation varies based on individual performance and is not guaranteed.
Licensing Requirements
You must be able to obtain:
- Florida Property & Casualty Insurance License (2-20 or 20-44)
- Florida Life & Health Insurance License (2-15)
Existing insurance experience and licenses are welcome but not required.
Our Team
Rachel Machin State Farm Agency was established in 2023 with a culture that's close-knit, positive, inclusive, fun, and growth oriented. We invest in our team through professional development, coaching, outside training, team-building, and opportunities for advancement.
Our motto is "Do it afraid." We encourage our team to challenge themselves, have conversations that may feel uncomfortable at first, learn new skills, and continually raise the bar for themselves.
If you're someone who can take exceptional care of customers while also recognizing opportunities to help them protect more of what matters, we'd love to meet you.
Compensation: $50,000.00 - $75,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in lakeland, FL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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